Refund & Warranty Policy

Refund & Warranty Policy

Effective Date: 9/26/2025

At Odrivo, we aim to provide top-quality tech repair and resale services. Please read our refund and warranty terms carefully.

1. Refund Policy

Repairs

• Refunds are not offered for completed repairs after you approve the work.

• If a repair is not completed due to a mistake on our part, we will either:

  • Fix the issue at no extra cost, or

  • Offer a full refund for the repair service.

Products / Resale Devices

• You may request a refund within 14 days of delivery if:

  • The device is defective, damaged, or not as described.

• Devices must be returned in original condition and packaging.

• Refunds will be issued to the original payment method after inspection.

Note: Shipping fees are non-refundable unless the error was on Odrivo’s side.

2. Warranty Policy

Repairs

• Repairs performed by Odrivo are covered by a 90-day warranty from the completion date.

• This warranty covers defects in repair workmanship, not accidental damage or misuse.

• To claim the warranty, contact support@odrivo.com with your repair details.

Products / Resale Devices

• Devices sold by Odrivo come with a 90-day limited warranty unless otherwise stated.

• Warranty covers:

  • Functional defects not caused by misuse, accidents, or unauthorized modifications.

• Odrivo may choose to repair, replace, or refund any defective device under warranty.

3. Exclusions

• Warranty does not cover:

  • Water or liquid damage after repair or sale.

  • Physical damage caused by drops, impacts, or improper use.

  • Unauthorized repairs or modifications.

4. How to Claim

1. Email support@odrivo.com with:

   • Your order or repair number

   • Description of the issue

   • Photos (if applicable)

2. Odrivo will review your claim and provide next steps within 2 business days.

5. Contact Us

Questions about refunds or warranties? Contact:
Email: support@odrivo.com
Phone: [Insert Number]